Refund Policy

Returns & Exchanges

We   hope you are fully satisfied with your Fragrances of Polynesia purchase.  If  something is not right, please let us know, as we welcome feedback  from  our customers. We will accept returns of unopened, unused, or  defective  merchandise within 30 days of purchase for an exchange only.

Note: All   responsibility and issues regarding shipping delivery times should be directed to the shipping carrier and their policy. 

Merchandise   purchased at a retail store cannot be returned to us directly. Please   take the item back to the store where you purchased it and they will   work out an arrangement with you depending on their return/exchange   policy. Only items bought directly from our website or at an event  where  we sell to the public can be returned directly to Madame Thelma  Beauty.
 

Returns by mail instructions:

Please   place the merchandise in a box or envelope with a brief explanation of   why you are returning the item. PLEASE NOTIFY US THAT YOU ARE RETURNING THE PRODUCT SO WE WILL BE EXPECTING IT.  Please pack properly if sending  fragile  items such as jewelry.  Please send it to us via priority mail.  All  merchandise will be refunded for the price paid. All credit card  refunds  will be placed on the card used for the original purchase.  Please allow  1-2 billing cycles for your account to be credited.